Service Term（Installation/ Training /Warranty）
Service Term（Installation/ Training /Warranty）
Installation
-Ooitech will send Engineers (1~4) to the buyer’s plant to install the machines and training the buyer’s tech to operate and maintain the machines.
-the customer will be bear for the engineers round-journey transport tickets cost, food, hotel.
Training
- Ooitech engineers to the buyer’s plant to training how to produce the solar module step by step.
-the customer will be bear for the engineers round-journey transport tickets cost, food, hotel.
Solar Module Layout Drawing Design:
-Offer different type of solar module Layup drawing & BOM List
Warranty:
After installation and training, the machines should be operated by the operators who have received the training.
>One year Warranty on the machines, if the machine gets problem within 1 year, Ooitech will offer the spare parts(not including the consumables) to solve the problem for free. But the courier freight should be paid by buyer.
> After one year, Ooitech offers technical support and offers the spare parts when the machines meet the problem, the buyer would be required to pay for the spare parts.
>If buyer's engineers can not solve the problem, Ooitech will send engineers to buyer's plant to solve the problem. The round trip tickets, local traffic cost, hotel, and food in the buyer's city will be paid by the buyer. If it is one year later After installation, the buyer should also pay for the salary, the salary can be discussed
> If the machines appear any problem after installation, the machines should be checked by the engineers who have received the training. Ooitech will offer 24 hours of customer service. Buyer can call Ooitech customer service hot-line +86-2781779060, e-mail: info@ooitech.com to get the support in time.
